fbpx FAQ | ANAMARIA VELEZ

Menswear Capsule Collection now available - shop now

FAQ

  • Sizing: 
  • Our sizing is in ABC format, it is an ANAMARIA VELEZ original sizing we developed in order to provide a better fit. Please find our size chart (here). Or contact us via chat or email (mailto:[email protected]) for further assistance, we are happy to help you select the right size.  
  • Returns:

- We accepts exchanges and returns 30 days after you have received the order. All tags must be on the garment and it must not have any alterations. 

 

  • Shipping: 

Due to an increase in demand, we are experiencing processing delays. We appreciate your patience and apologize for the inconvenience.

Once your order has shipped, you will receive an email containing your order details and tracking number, which you can use to track your order online via www.dhl.com.

Your tracking number will not activate to show movement until the parcel is scanned in at the first courier-specific sorting facility, generally 24 hours or so after you receive your shipping notification.

Please note:

  • Before we can ship your order, we may need to confirm some additional details with your card issuer.
  • Our delivery time starts from the moment an order begins processing and includes a 24 - 48 hour period where your items will be packed and shipped from our warehouse. This can take slightly longer during sale.
  • Inclement weather conditions and international customs are also not factored into delivery time and may cause delays.